Terms of Service

By creating an account or using any part of the Service, you confirm that you are at least 18 years old, have the legal capacity to enter into these Terms, and agree to comply with all applicable laws and regulations.

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your account information;
• Keep your password confidential and not share it with third parties;
• Accept responsibility for all activities that occur under your account; and
• Notify us immediately of any unauthorized use of your account at kelvin@doorstopper.io.

We reserve the right to suspend or terminate accounts that violate these Terms or that we believe, in our sole discretion, are being used fraudulently or harmfully.

DoorStopper offers subscription plans billed monthly or, where available, prepaid annually. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis. Current plan pricing is published at doorstopper.io/pricing.

• Upgrades take effect immediately; you are charged a prorated amount for the remainder of the billing cycle.
• Downgrades take effect at the end of the current billing cycle.
• Cancellation: you may cancel at any time. Access continues through the end of the paid period.
• Price changes: we will provide at least 30 days' notice before changing subscription prices.

Fees for tenant screening ($49 per adult applicant or guarantor) and DoorStopper Protect (charged per enrolled lease under the plan you select) are billed as described in Sections 5 and 6. All fees are exclusive of applicable taxes. You are responsible for any taxes applicable to your use of the Service. Where you have a separate signed Order Form with DoorStopper, that Order Form's pricing, billing frequency, and any service credit terms control over this Section for your account.

DoorStopper Protect is our software workflow for coordinating a third-party rent-protection program for the leases you enroll. DoorStopper Protect is not insurance, and DoorStopper is not an insurer, guarantor, surety, insurance agent, insurance broker, or claims administrator, and does not bear the financial obligation under any protection product. A licensed third party (the "Protect Provider") issues the terms of its own program and alone decides eligibility, coverage, and claims. Enrollment in Protect does not create protection for any event until the Protect Provider's written enrollment confirmation is on file, and DoorStopper's tracking of a case is an operating record only — it is not a notice to the Protect Provider, a claim, or a coverage determination.

You (or the property owner acting through you) are responsible for reviewing the Protect Provider's own terms with your own advisors, accepting them directly, meeting the Protect Provider's notice and claim deadlines, and making every tenancy, screening, and legal-notice decision associated with an enrolled property. DoorStopper does not make those decisions. Where DoorStopper and your organization have executed a separate DoorStopper Protect Program Agreement, that agreement's terms — including its description of DoorStopper's and the Protect Provider's respective roles — control over this Section for the Protect services it covers.

DoorStopper lets you order tenant screening reports through the Service for $49 per adult applicant or guarantor, billed as stated in your account or Order Form. The report itself is prepared by a third-party consumer reporting agency; DoorStopper coordinates the order and displays the result.

DoorStopper is not a consumer reporting agency and does not decide whether to approve or deny an applicant. As the person or business ordering the report, you are responsible for complying with the Fair Credit Reporting Act and applicable state law, including having a permissible purpose, obtaining the applicant's authorization before ordering a report, and providing any legally required adverse-action notice if you take an adverse action based on the report. This is not legal advice; consult your own counsel about your screening obligations.

If DoorStopper sends you a proposal or contract through a gated signing page (typically hosted on a client subdomain of doorstopper.io), the page collects the organization and signer information described in our Privacy Policy, including your electronic signature. That information is retained, including if you do not complete signing, so we can follow up about the proposed agreement. A document is binding on DoorStopper and the signing party only once both parties have executed it as that page or the applicable Order Form describes.

You are solely responsible for all content you create, upload, or publish through the Service ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to store, display, and process that content to provide the Service.

You agree not to use the Service to:

• Post false, misleading, or fraudulent listings or records;
• Discriminate against prospective tenants based on race, color, national origin, religion, sex, familial status, disability, or any other protected class under the Fair Housing Act;
• Violate any local, state, or federal rental housing, screening, or debt-collection law;
• Spam or attempt to reverse-engineer, scrape, or attack our systems; or
• Use the Service for any unlawful purpose.

We reserve the right to remove any content and suspend accounts that violate these policies.

DoorStopper uses AI to help draft listing content, owner updates, resident communications, reports and other workflow content. You acknowledge that:

• AI-generated content is provided "as is," and you are responsible for reviewing it before it is sent or posted;
• We do not guarantee AI-generated content is accurate, complete, or appropriate for your specific situation;
• AI tools draft text under rules and approval controls you set up and can change or pause at any time; they do not independently decide whether a communication is sent, to whom, or make the underlying regulated or business decision (screening outcomes, adverse-action notices, legally required tenant notices, tenancy decisions, payment-plan decisions, and claims or coverage decisions remain yours, the applicable provider's, or your counsel's); and
• You retain ownership of the input information you provide; AI-generated outputs are licensed to you for use in the Service.

The Service and its original content (excluding User Content), features, and functionality remain the exclusive property of DoorStopper. Our trademarks and trade dress may not be used without our prior written consent.

DoorStopper integrates with third-party services to operate the Service, including Vercel (hosting), Supabase (database and authentication), Stripe (payments), Resend and Postmark (email), Twilio (text messaging, when configured), Dropbox Sign (electronic signatures, when configured), and Anthropic and OpenAI (AI-assisted drafting). Your use of these services through DoorStopper is subject to their respective terms. We are not responsible for the practices of third-party services, including a Protect Provider or a consumer reporting agency, whose own terms govern their own relationship with you. See our Subprocessors page for the current roster.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, AND WE DO NOT WARRANT ANY PROTECT PROVIDER'S OR CONSUMER REPORTING AGENCY'S LICENSING, SOLVENCY, PERFORMANCE, OR DECISIONS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOORSTOPPER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING ANY ACT OR OMISSION OF A PROTECT PROVIDER OR CONSUMER REPORTING AGENCY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE OF ACTION SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. Where you have a separate signed agreement with DoorStopper, that agreement's liability terms control over this Section for the services it covers.

You agree to indemnify, defend, and hold harmless DoorStopper and its officers, directors, employees, and agents from claims, liabilities, damages, losses, costs, and expenses arising out of your use of the Service, your User Content, or your violation of these Terms.

We may suspend or terminate your account for a breach of these Terms. Upon termination, your right to use the Service ends. Provisions that by their nature should survive termination (including ownership, warranty disclaimers, and limitation of liability) survive.

Where DoorStopper and a customer have executed a separate signed agreement — including a Master Services Agreement, Order Form, Statement of Work, Data Processing and Security Addendum, or DoorStopper Protect Program Agreement — the terms of that signed agreement control over these Terms to the extent of any conflict, for the services it describes.

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.

We may modify these Terms at any time. We will notify users of material changes by email or prominent notice within the Service at least 14 days before the changes take effect. Continued use of the Service after changes take effect means you accept the new Terms.

Questions about these Terms: kelvin@doorstopper.io

Legal notices to DoorStopper: DoorStopper Inc., 703 N Alma School Rd, Chandler, Arizona 85224, with a copy by email to kelvin@doorstopper.io.