Owner communication
Your team approves every update or template sent in its name. Owners see the case status and next step from their property manager.
DoorStopper Protect
The operating layer for owner protection.
DoorStopper Protect is the rent-risk part of the record DoorStopper is building: payment exceptions, documentation, owner updates and provider handoffs in one place, in development. Your team keeps the owner relationship and every local decision; a licensed provider decides any coverage.
One operating record through the hard moment.
DoorStopper Protect gives your team a consistent way to work each payment exception: the door record, assigned next step, documentation, owner-update draft, provider-ready file when applicable, and re-leasing status all stay together. The operating record is designed to remain with DoorStopper if the underlying provider layer changes over time.
One exception file, from open to handoff.
Exception EX-2041, Harbor Row, Unit 12B: one illustrative record for your team's work and any applicable provider handoff.
EX-2041 · Harbor Row, Unit 12B
Payment exception · opened Sep 6 · assigned to M. Alvarez, Portfolio Manager
- Exception openedSep 6 · from the Sep 6 PMS export
- Notice to pay servedSep 7 · by the property manager
- Payment plan proposed in writingSep 9 · two installments
- Plan in default · property owner toldSep 15 · update approved and sent by M. Alvarez
- File submitted to the providerSep 16 · under written authorization
- With providerSep 18 · decision pending
File · 6 of 6 on file
- Lease
- Ledger export
- Proof of notice service
- Payment plan
- Tenant communication
- Owner authorization
Next stepProvider decision
Coverage decisionLicensed provider
From the first signal to a closed case.
- 01
Set up the record
Your team brings the portfolio and payment data. Where a provider program applies, enrollment follows that provider’s written rules before a loss.
- 02
Open the exception
A missed or returned payment opens a record with an assigned person and a due date.
- 03
Document the case
Required records gather in one file. Provider requirements are checked where a program applies.
- 04
Prepare the handoff
For an enrolled, eligible case, DoorStopper prepares the provider-ready file. The provider makes its own decision.
- 05
Update the owner
Your team approves updates in its name, whether the case stays in-house or moves to provider review.
- 06
Link a turn, if there is one
If the unit turns, the turn continues on a linked record. Most missed payments never end in a turn; ordinary turns have their own workflow.
A payment that looks resolved, then isn't.
EX-2058 · ILLUSTRATIVE
Exception reopenedAlder Court · Unit 6A
- Payment receivedSep 3 · recorded as paid from the PMS export
- Case closedSep 3 · no open exception
- Payment reversedSep 9 · bank return recorded as a new event
- Exception reopenedSep 9 · assigned person and due date set, reversal on file
- Awaiting provider decisionThe provider decides whether this event falls within its terms; the reversal is not represented as covered
Owner · illustrativeProduct preview · illustrative data
Your relationship, backed by a clear record.
Provider handoff
Where applicable, the provider receives a file prepared against its requirements. DoorStopper tracks the handoff and status.
Tenant transitions
If the unit turns, the turn runs on its own record, linked to the exception. Turns without a missed payment use the same workflow: see doorstopper.io/tenant-transitions.
Portfolio reporting
A monthly portfolio report rolls every case, enrolled or not, into one view for the property manager.
Three roles. Nothing blurred.
Your team
Tenant contact, notices, and payment plans · Leasing decisions and re-leasing · Owner relationship and approval of every update sent in your name
DoorStopper
Workflow configuration and the exception record · Documentation checklists and gap surfacing · Provider file preparation and handoff · Owner-update drafts and monthly portfolio reporting
The provider
Eligibility, terms, and pricing · Every coverage decision · Its own claim process and its own written rules
The provider carries the financial risk.
Where financial protection is included, it is provided under the applicable terms of a licensed provider. DoorStopper operates the workflow; it does not underwrite or decide claims. The provider controls eligibility, underwriting, terms, price, exclusions, limits, and coverage and payment decisions.
Program details are confirmed before enrollment.
No provider-backed program is approved for public offer today. The operating workflow can be discussed and scoped now; financial protection is added only after a licensed provider approves a program in writing for the relevant state and property type. Availability, eligibility, terms, and required attribution are confirmed before enrollment.
Decisions stay with the right party.
Decide eligibility or terms
DoorStopper prices its own Protect service, published at doorstopper.io/pricing. Eligibility, the protection terms, and every benefit decision come from the named licensed provider, in writing.
Provider claim decisions
The provider decides. DoorStopper prepares the file and carries the status.
No unsupported coverage claims
A reversed payment, an existing lease, or a state is never represented as covered before the provider confirms it in writing.
Enrollment before a loss
Enrollment happens before a loss, under the provider’s written rules, not after.
Start with your portfolio
See how Protect would run for your team.
Bring your portfolio shape and a difficult payment exception. We can map the operating workflow and identify any provider-specific terms that need written confirmation before enrollment.
Request a portfolio review
The button opens your email app with the request drafted for you to complete. You can also write to kelvin@doorstopper.io directly.
Email your requestReplies come from a doorstopper.io address.